Session Signed out

Support is available before and after sign-in.

Support

Help and troubleshooting

Use this page to work through common issues before contacting support. This page is available even if you cannot sign in. If the issue keeps happening, copy the exact error message and send it to developeria_7-z@outlook.com.

Back to app

Before you contact support

  • Copy the exact error text if one appears.
  • Note what action you were taking, such as upload, review, save, or send to QuickBooks.
  • Include the invoice number or vendor name if the issue is tied to one saved invoice.
  • Send the details to developeria_7-z@outlook.com.

FAQs

I cannot sign in. What should I do?

First confirm you are using the same email address you used when registering. If you still cannot sign in, use the Forgot password? action on the sign-in form to request a reset link. If the reset flow does not arrive or fails, email support and include the exact message shown on screen.

I got an error while uploading. What should I check first?

First check whether the image or invoice file was actually saved. Click or tap Send saved invoices, then scroll to the Saved invoices section and refresh the list. If the invoice is there, the upload may have completed and the next step is to review or resend rather than upload the same file again.

I uploaded a file, but I do not see it in the queue.

Return to the upload screen, open Send saved invoices, and use Refresh list. If the file still does not appear, try the upload again once. If the second attempt fails, send the exact error text to support.

The app says QuickBooks is not connected.

Use Connect To QuickBooks from the main workflow card and complete the connection flow again. If you still see a disconnect message after reconnecting, send support the error text and what happened after the callback screen.

I was signed out while working.

Tenant sessions end after inactivity or token expiry. Sign in again and return to the saved invoice queue to confirm whether your last action was preserved.

Troubleshooting steps

  1. If you get an error while uploading, first check whether the image was actually uploaded.
  2. Click or tap Send saved invoices.
  3. Scroll down to the Saved invoices section.
  4. Use Refresh list to confirm whether the invoice was already saved.
  5. If it was saved, open the invoice from the queue and continue reviewing instead of uploading it again.
  6. If the problem persists, copy the exact error and email it to developeria_7-z@outlook.com.

What to include in your email

  • The exact error text.
  • The email address you tried to sign in with if the problem is account access.
  • The file type you uploaded, such as PDF, JPG, JPEG, or PNG.
  • Whether the invoice appeared in Saved invoices.
  • Whether the issue happened during upload, save, preview, or send to QuickBooks.